Frequently Asked Questions

Everything you need to know about your ZeninTCG order.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed apparel. Items must be returned in their original packaging with all tags attached to be eligible for a full refund.

How do I know which size to order?

Each product page includes a detailed size guide with measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products sustainably made?

ZeninTCG is committed to ethical fashion. We work with manufacturers who prioritize fair labor practices and utilize high-quality, durable materials to ensure longevity in your wardrobe.

Can I track my order?

Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.